Services

We come bearing gifts and all we ask in return is a long lasting and satisfying client relationship. For several years, GGS has served a wide array of industries by offering contact centre solutions that guarantee improved and proven processes, high performance, industry knowledge and expertise and peace of mind. We zone in on the ins and outs of our clients industries so that we can deliver the best experience and our clients can comfortably focus on the running of their businesses.

We hire the best of the best in each industry and we combine this with our existing industry knowledge to create the ultimate client package that places concentration on results, on the uniqueness of our clients business and cost efficiency.

At Global Gateway, we understand that industries are constantly developing and that is why we adjust and fine-tune our processes and expertise so that we always meet our client’s expectations. We aim to create smiles and we aim to serve as many as we can, it is our mission at Global Gateway to keep evolving so that we can enter new markets and industries and to provide our help where needed.

Telecom

The Telecommunications Industry and GGS speak the same language of technology, that is why we go hand in hand, and we are two peas in a pod.

Global Gateway Solutions has vast experience in Telecommunications and we understand the technology that this industry needs to work and develop. Some of the largest Telecommunications and cable companies in North America rely on our best-in-class customer care and pay-for-performance telemarketing services.

GGS provides message-broadcasting services that feature instant and continuous communication between our clients and their customers, and we provide blended outbound-inbound telemarketing programs that deliver superior results for new products and cross-sell/up-sell projects.

Financial Services

Global Gateway Solutions plus your business equals a competitive advantage, profitability reduced costs, smoother operations and satisfied customers.

We offer financial services companies great deals in:

  • Customer Support
  • Product Sales
  • Servicing
  • Back Office Support

Our Financial Services agents have years of expertise in the Financial Industry coupled with intense training in industry-specific products and services, and compliance laws. In one sentence, our agent’s expertise plus our services and technology is reliability that you can trust.

Business to Business

We understand relationships, but we understand business relationships even more. We know that you treasure your brand, we know that you value customer loyalty, we know that you want increased transactions and we know that your business needs flawless processes and a personal touch. From one business to another we also know that cost saving is important.

Our customized contact centre solutions include:

  • Data Scrubbing and Verification
  • Lead Generation
  • Sales Completion

Our qualified staff is equipped with the right sales techniques to sell any product, service or solution that you desire. Your customers are key and our key to their satisfaction is our twenty-four seven (24/7) customer care solution that allows our Business-to-Business clients to offer their customers confidence in their operations, enhanced efficiency and real-time assistance at economical prices.

Put your business in our hands.

Health Care

Your job is to take care of your patients and our job is to take care of you. We combine our technology with our Health Care industry expertise to give you exceptional business results that translates to health benefits for your customers.

Our staff provides quality services that strengthen your business operations to increase your revenue and save costs, which helps you to concentrate on making your patients feel healthy and fulfilled.

Our specialized health care team delivers the following services:

  • Appointment Scheduling which includes confirmations and reminders through various communication channels
  • Insurance verification that determines payer eligibility
  • Data Entry and Analyses
  • First Party Collections which includes Delinquent Portfolio Analyses and Collection Process Strategy

Our qualified staff is equipped with the right sales techniques to sell any product, service, or solution that you desire. Your customers are key and our key to their satisfaction is our twenty-four seven (24/7) customer care solution that allows our Business-to-Business clients to offer their customers confidence in their operations, enhanced efficiency and real-time assistance at economical prices.

By outsourcing to GGS and tapping into our world-class contact centre solutions, your company is making a strategic move to give patients the attention they deserve.

Insurance

Your duty is to safeguard your customers for the eventualities of life in the best way you know how. Our duty is to use our Insurance industry expertise in the best way we know to relieve pressure from competitors and to create accurate processes that achieve customer satisfaction and retention, reduced risk and reduced expenses.

Here are our contact centre solutions:

  • Twenty-four seven (24/7) customer helplines
  • Lead Generation
  • Premium payment follow-ups
  • Back office account management

Our services facilitate pre-scheduled communications that relate to payments,insurance policy updates and our cross-sell/up-sell program helps our clients to create and maintain customer satisfaction through product variety.

Travel and Hospitality

Everyone loves to travel and everyone loves a good experience. Our processes at GGS are designed to help our clients create the greatest travel and hospitality experience for their customers. We use our industry expertise to save you expenses, to monitor your business and to increase operational and administrative efficiencies. We aim to reduce our client’s daily challenges so that they can remain competitive in a competitive industry.

We offer our clients:

  • Lead Generation
  • Customer Sign-ups
  • Customer/Product Support
  • Bill Payment and Follow-ups
  • First Party Collections on delinquent accounts

Our services provide our clients with an experience that is worth it and leaves them feeling satisfied and eager to create breathtaking adventures.