GGS at a Glance

  • Founded: 2007
  • Agents: 500
  • Senior Management
    Years of Experience:
  • Office Locations:
    Montego Bay, Jamaica

About Us

Global Gateway Solutions is the largest owner-managed business process outsourcing company in Jamaica. We pride ourselves in being innovators, partnering with our clients to create exceptional solutions to the unique challenges that each business faces.

We marry our highly talented workforce with best-in-class technology and leverage the newest thinking in all stages of the customer life cycle. Our success speaks for itself: we have flagship clients in multiple industries, including:

  • Telecom
  • Financial Services
  • Business to Business(B2B)
  • Health Care
  • Insurance
  • Travel and Hospitality

Global Gateway Solutions was founded in 2009 by Jacqueline Sutherland, a Jamaican entrepreneur who spent the majority of her career at Fortune 500 companies in the US.

Jacqueline Sutherland has grown Global Gateway Solutions to 900 agents with blue chip clients in multiple industries. Global Gateway Solutions has excelled in a heavily competitive environment by remaining true to its core foundation as an owner-managed, boutique contact center that is more of a partner than a vendor.